Techpro Outlet FAQ

Do you ship internationally?

No. We currently ship only in the US.
How can I contact customer support?

You can reach our support team via email at J10610442@gmail.com or by filling out the contact form on our website. We’re available Monday to Friday, 9 AM to 5 PM (local time).
What are your shipping options?

We offer standard and expedited shipping. Delivery times and costs will vary depending on your location and selected shipping method.
How can I track my order?

Once your order is shipped, you'll receive a tracking number via email. Use this number to check the status of your shipment on the carrier's website.
Can I cancel or modify my order after it has been placed?

You can cancel or modify your order within 12 hours of purchase. Contact our support team immediately for assistance.
Can I exchange an item?

Yes, exchanges are allowed for different sizes, colors, or items of equal value. Contact our support team for assistance.
How long does it take to process a return?

Returns are processed within 5-7 business days after we receive the item. Refunds will be issued to your original payment method.
What is your return policy?

We accept returns within 30 days of delivery for most products, provided they are in unused and original condition. Items marked as "final sale" are not eligible for return.
What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other local payment methods as displayed at checkout.
Is my payment information secure?

Yes, we occasionally run promotions and offer discount codes. Sign up for our newsletter to stay updated.
How long does it take to process and ship my order?

Orders are processed within 1-2 business days. Shipping times depend on the selected shipping method: Standard Shipping: 5-7 business days Expedited Shipping: 2-3 business days
Q: How does Techpro Outlet handle product returns, shipping methods, delivery times, and order tracking?

A: At Techpro Outlet, we strive to make your shopping experience as seamless and satisfying as possible. Here is a comprehensive guide to our processes: Product Returns: We understand that sometimes a product may not meet your expectations. If you wish to return an item, please initiate the return within 30 days of receipt. Ensure that the product is in its original packaging, unused, and in the same condition as when you received it. To start a return, contact our customer support team via email. They will provide you with a return authorization and further instructions. Shipping Methods: We offer various shipping methods tailored to your needs. Depending on your location and the product, you can choose from standard shipping, expedited shipping, and express shipping. Note that shipping methods may differ based on the supplier's location and availability. Delivery Times: Delivery times vary depending on the shipping method selected and the destination. Typically, standard shipping takes 7-21 business days, expedited shipping takes 5-10 business days, and express shipping takes 3-7 business days. Please take into account possible delays due to customs processing or unforeseen circumstances. Order Tracking: Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number to track your order in real time through our website or the carrier's tracking portal. If you encounter any issues with tracking your order, our customer support team is ready to assist you. At Techpro Outlet, we are committed to empowering your tech dreams with quality gadgets at unbeatable prices, ensuring your shopping experience is both efficient and enjoyable. If you have any further questions or concerns, please do not hesitate to reach out to us.
How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
Can I insert an image, video, or GIF in my FAQ?

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.